CEO

Ian Richardson

Ian Richardson, CEO and Founder of nevetal, has led digital transformation in the cruise industry for over 20 years. Originally founding the company as 'theICEway', he built it into a trusted tech partner before evolving it into nevetal, now focused on AI and advanced data solutions.

As Seatrade Global Technology Ambassador, he champions digitalisation and innovation, helping cruise businesses stay ahead in a fast-changing market.

CFO

Shelley Hutchinson

Shelley joined nevetal as CFO this year, bringing extensive experience across various sectors, including Just Eat, Premier Foods, Camelot, and B Corp-accredited Beryl Bikes. She has worked with companies of all sizes, helping to drive financial strategy and operational growth.

With expertise in strategic planning, efficiency, and high-growth environments, she is focused on strengthening nevetal’s commercial performance and ensuring long-term sustainable success and growth.

CTO

Dylan Jones

With over 20 years of experience in both private and public sectors, as well as board director appointments, Dylan is a commercially astute professional with extensive expertise in developing global business strategies that drive growth in both challenging and prosperous times.

His consultative approach and ability to build high-performing teams across digital and wider stakeholder communities enable him to drive impactful and meaningful business change.

VP - Commercial Operations

Owen Redmond

​Owen has been a key part of theICEway for over 10 years, shaping strategy and enhancing customer experience.

Passionate about cruise, technology, and innovation, he drives efficiency and delivers smart solutions. He works closely with cross-functional teams to ensure sustainable growth. Originally from New Zealand and now in the UK, he enjoys traveling, exploring new technologies, staying ahead of industry trends, and spending quality time with family.

Head of Operations

Tracy Fletcher

​​Tracy Fletcher has been a key part of nevetal for the past four years, initially focusing on internal organisation and operations management before transitioning to her current role as Head of Operations.

With over 20 years of experience in customer service within the travel and cruise industry, Tracy brings a deep understanding of client needs and service excellence. Her passion for delivering outstanding customer experiences drives her.

VP - Digital Platforms & Marketing

David Tibbles

David Tibbles joined nevetal five years ago, initially focused on business development before transitioning to VP of Digital Platforms.

He now works with tzChromar, keel, and integrations. Since 2021, he has managed the TechZone and moderated Seatrade Global panels. With 30+ years in travel tech and experience in lean startups, he applies a “fail fast” mindset with a strong focus on value-driven innovation, continuous improvement, and delivering impactful solutions.

VP - Professional Services

Bertie Trevis

Bertie Trevis has 15 years’ experience in cruise and travel technology. He joined nevetal in 2011 and has worked extensively as a consultant on strategic projects with numerous cruise lines.

Appointed General Manager of eTestware in 2017, he has led its testing arm successfully. Since 2019, as Head of Professional Services, he has overseen team growth and profitability while bringing industry expertise to sales and account management.